Welcome to Uni1One Online Store!
By accessing and/or using Uni1One Online Store, you agree and accept that you have read, understood, accepted and agreed to be bound by these T&C without limitations and/or qualifications.
As such, you are strongly advised to read the relevant T&C carefully and make sure that you fully understand them before proceeding to use Uni1One Online Store.
1.1 “Customer” or “Customers’ or “you” or “your” shall mean you and all other person who accesses Uni1One Online Store and/or purchases the Products on Uni1One Online Store on your personal computer, laptop, tablets and/or mobile or under your User Account.
1.2 “Uni1One” or “we” or “us” or “our” shall mean Uni1One Online Store.
1.3 “Intellectual Property” shall mean without limitation, all present and future copyright, trademarks, trade secrets, service marks, patents, design rights and all other forms of intellectual property rights existing in the world (whether or not registered or registrable by any means) relating to any inventions, literary and artistic works, symbols, names, images and designs as well as the right to file an application for registration and protection of the same.
1.4 “Order” or “Orders” shall mean the order(s) submitted by you to purchase any Product(s) on Uni1One Online Store from your User Account.
1.5 “User Account” shall mean your access to Uni1One Online Store under your registration.
1.6 "Product" or "Products" shall mean any and all the products offered for sale on Uni1One Online Store and/or any samples which may be offered free-of-charge by Uni1One Online Store from time to time.
1.7 “Service” OR “Services” shall mean and all services provided and/or offered on Uni1One Online Store, whether or not in return for remuneration.
1.8 "T&C" shall mean the terms and conditions contained herein including any modifications and amendments or additions thereto from time to time.
2. PRODUCT, SERVICES AND INFORMATION
2.1 Uni1One reserves all rights to cancel or reduce the quantity of any Order placed by you through Uni1One in the event we suspect, at our absolute and sole discretion, that you may or are in violation of our T&C.
2.1.1 All Products and Services can be ordered within Malaysia and Singapore given all transactions are be made in Ringgit Malaysia. For terms of delivery, you can refer to our Delivery Policy.
2.1.2 Reference to any Products or Services by their trade name, brand name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Uni1One.
2.1.3 All products should be used strictly in accordance with their instructions, precautions and guidelines.
2.2 While we try to provide accurate information at all times in relation to the descriptions, pricing, promotions, offers, and availability of Products and/or Services or information on Uni1One, there may be occasional typographical errors, inaccuracies, or omissions. Uni1One reserves all right to correct, amend and/or update any errors, inaccuracies, omissions and information or cancel orders if the same is found to be inaccurate at any time without prior notice (including after you have submitted your Order).
2.3 All pictures and images of the Products displayed on Uni1One are for illustration purposes in order to help the Customer to recognise the Products only. The actual size, dimension and colour of the Products may be different and may not reflect exactly on the Products you receive due to the monitor you use as well as packaging redesign and improvements.
2.4 All the Products sold on Uni1One are sold subject to these Terms and Conditions. By submitting your Order for processing by Uni1One Online, you confirm and affirm that you have read, understood, agreed and accepted to the Terms and Conditions in the form in which they appear at the time your Order is submitted for processing.
3. REGISTRATION AND ACCOUNT SECURITY
3.1 To register with Uni1One, you shall complete the registration process according to our requirements as stated on Uni1One including but not limited to:
3.1.2 providing accurate, complete and up to date registration information as requested (in the event any information provided is found to be untrue, inaccurate, not current or incomplete at the material time, Uni1One shall have the absolute right to suspend or terminate your registration and/or refuse any and all your current or future use of Uni1One); and
3.1.3 safeguarding your User Account and notifying Uni1One immediately in the event you notice and/or suspect find any unauthorised use of your User Account;
3.2 Once you have completed and submitted your registration:
3.2.1 you shall be deemed to have opted in to receive email communication and/or text message from Uni1One and you shall be responsible for all charges imposed by your mobile phone carrier (if any); and
3.2.2 you authorise us to assume any person using Uni1One with your User Account is either you or is authorised to act for and on behalf of you. Further, you accept responsibility for all activities that occur through Uni1One using your User Account and you irrevocably agree to indemnify Uni1One for all claims, damages whatsoever made by any third party arising from such actions.
3.3 If you access and use Uni1One on behalf of another person, you represent that you have the authority to bind that person as the principal to these T&C. To the extent that you do not have such authority, you agree to be bound to these T&C and you accept liability for harm caused by any wrongful use of Uni1One and the contents therein.
3.4 Notwithstanding the above, Uni1One shall have the sole and absolute discretion to refuse registration of a potential Customer and to terminate the registration of any Customer for any reason whatsoever without prior notice.
4.1 You may place your Order on Uni1One at www.unione.com.my.
4.2 After placement of your Order, you will receive an acknowledgement receipt of your Order by such means as Uni1One may deem appropriate. For the avoidance of doubt, such acknowledgement receipt of Order does not constitute confirmation of acceptance of Order.
4.3 The inclusion of any Products or Services on Uni1One at a particular time does not guarantee that the Products or Services will be available at all times. Uni1One shall make every effort to fulfil any Orders, but we shall not be in any way liable to any person in the event Uni1One shall decline to accept all or part of an order for whatsoever reason, including but not limited to an unforeseen change to the Products or Services (as the case may be), or because the Products or Services may be unavailable.
5.1 Unless otherwise stated, all prices quoted are in Malaysia Ringgit. Where applicable, you shall be charged according to the prices stated on Uni1One and such other miscellaneous charges such as delivery charges, administrative charges and service charges, inclusive of goods and service tax (GST).
5.2 The prices advertised on Uni1One are for home delivery shopping only and they may differ from those charges at Uni1One Outlets.
5.3 We shall make every effort to ensure that the prices, information and sizes of Products and/or Services displayed on Uni1One are up to date and that the same is in stock.
5.3.1 Prices are subject to change without prior notice based on market price fluctuation and promotions
5.3.2 We shall make every effort to ensure products displayed on Uni1One are in stock. If from time to time Products or Services become out of stock, Uni1One reserves all rights to offer alternative Product and/or Service of similar value and range.
5.3.3 Not all Products sizes will correspond exactly to the description offered by Uni1One. Uni1One reserves all rights to provide the nearest size of Product at the nearest price subject to the availability of Products.
5.4 There may be discrepancies between price of the Order and the final invoice due to out-of-stock issues, substitutions, special offers and/or daily price changes. Uni1One reserves the right to adjust the final invoice as appropriate in such event.
5.5 In the event of different special offers or promotions being made available simultaneously for the same Product, the Customer may only select one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
6.1 Once you have placed your Order, you will be notified of the charges which you must pay including such other miscellaneous charges such as delivery charges, administrative charges and service charges, inclusive of goods and service tax (GST)
6.2.1 Cash on delivery is not acceptable.
6.2.3 Uni1One shall not be liable for any credit card fraud.
6.3 All payment in respect of an Order must be cleared before delivery of the Products. If the payment cannot be processed, the Order shall be rejected immediately and you are advised to contact its card issuer to resolve any problem concerning the use of your credit card in order to continue with the Order.
6.4 In the event payment for an Order has been made but the Order is rejected by Uni1One or cancelled by the Customer before acceptance of the Order by Uni1One, you will be entitled for your refund but the receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. Uni1One shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
6.5 We reserve all rights to change the payment terms and/or method for any Order at our sole and absolute discretion without prior notice.
7. DELIVERY POLICY
7.1 Your Order will be delivered to you through the use of a reputable courier service company of our choice.
7.2 While we take pride in our promise to deliver Products of acceptable quality to you but we are unable to guarantee any firm delivery time or dates upon Order due to the use of an external courier service company. As such, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
7.3 Delivery service is applicable to Malaysia and Singapore only but this may be extended in the future based on Uni1One’s sole and absolute discretion.
7.3.1 For order placed before 12 noon, please allow five (5) working days for Peninsular Malaysia and eight (8) working days for East Malaysia including Labuan for delivery from date of our confirmation of acceptance of your Order.
7.3.2 Kindly note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations in certain circumstances. In the event this happens, we may contact you to arrange for cancellation of the Order or delivery to an alternative address.
7.3.3 No delivery services shall be available on the relevant Malaysian states rest day(s) (Friday, Saturday or Sunday as the case may be) and on Malaysian public holidays.
7.3.4 In the event of a change of delivery address and/or contact number, you shall notify Uni1One immediately.
7.4 Delivery Charges will be calculated based on the weight and/or value of the Order received. Please read our delivery policy for more information.
7.5 On delivery of your Order:
7.5.1 in the event you are not personally available to accept delivery, a representative may accept delivery on your behalf provided always that such representative must be over 18 years of age and capable of receiving the delivery;
7.5.2 all deliveries must be received by an adult over 18 years of age so you or your representative may be required to produce proof of identity on delivery or collection of Products;
7.5.3 you or your representative shall examine the goods immediately for any deficiencies and/or damages before signing for delivery as all risk in the product shall pass to you upon delivery; and
7.5.4 you or your representative shall sign off all deliveries on the delivery invoices or such other documents as Uni1One deemed appropriate.
7.6 In the event the first delivery is unsuccessful:
7.6.1 a notification card may be left at the delivery address with instruction for either re-delivery or collection from the courier service company or selected Uni1One Outlets (as the case may be);
7.6.2 if collection from Uni1One Outlet is not possible or if delivery is delayed due to your undue delay or unreasonable refusal to accept delivery or if you refuse to collect the Products within seven (7) days from the date of second notification, the Order shall be deemed void and has no further effect and you shall bear all the relevant cost incurred by Uni1One (including but not limited to the storage fees, delivery cost and administrative charges); and
7.6.3 if you request for redelivery, we shall be entitled to charge you for such redelivery.
7.7 Uni1One reserves the right to withhold or decline delivery of the Products at our sole and absolute discretion.
8. CANCELLATION OF ORDER
8.1 You may cancel the Order up to the point of time before we confirm acceptance of the Order and you will not incur any cost in doing so. You are not allowed to cancel the order once the Order is confirmed and accepted.
8.2 If you wish to vary your Order, you are required to first cancel the initial Order and to replace it with a new Order thereafter. Such cancellation and/or variation of Order is only allowed if done and notified to Uni1One within 24 hours from the initial Order.
8.3 If a Product is not available for any reason:
8.3.1 we may cancel the Order for such Product and notify you of the same; or
8.3.2 we may substitute a Product for another similar Product subject to your consent and if you do not consent to such substitution, the Order for such Product shall be cancelled without further notice.
Refund of payment made for such Product shall be credited into your credit card account depending on the period of time your financial institution required to arrange for the refund.
9. PROPERTY RISK
9.1 All risk in the Products shall pass to the Customer upon delivery but Uni1One shall retain title in the Products until such time as payment for the Products has been effected.
10. RETURN AND REFUND POLICY
10.1 This Return and Refund policy is only applicable for home delivery shopping via Uni1One and only in the following situations:
10.1.1 in the event the Product is defective or damaged;
10.1.2 in the event there is a discrepancy between the Products delivered and the Order you placed;
10.1.3 in the event a Product is ordered and invoiced but not included in the delivery; and
10.1.4 in the event any Product which was not in your Order but delivered to you.
10.2 You shall examine the Products delivered to you immediately on for any deficiencies and/or damages.
10.2.1 If any of the above situations arise, you will need to notify us by completing our online Return/Refund Request Form available on Uni1One within seven (7) days of your delivery of your Order.
10.2.2 In the event you fail to notify us within the given timeline, we reserve all rights to refuse your request for return and/or refund.
10.2.3 Once the online form is submitted, we will contact you within fourteen (14) days regarding your next step and our procedures for return and refund.
10.2.4 In the event you do not hear from us within the stipulated timeline, please contact us by email at email@example.com.
10.3 For a return to be accepted:
10.3.1 you must keep your original receipt/tax invoice as proof of purchase as a valid receipt/tax invoice will be required for the return; and
10.3.2 you must ensure that the Product(s) to be returned is not be used and must be kept in its original condition, quantity and packaging. ONLY item with its original price tags still intact are valid for refund/exchange.
10.4 Depending on your location, you may opt to return the Product to any Uni1One Outlets within Malaysia or sending the Product back to us by registered post via a reliable courier service at your own expense to the following address:
No.6889, Jalan Kilang Ubi,
14000 Bukit Mertajam,
10.5 You shall be responsible for the risks and condition of the Product to be returned until it reaches us. We will not be liable for any loss or damage to the Product or its box or its original packaging to be returned prior to us receiving the Product. As such, you are advised to safely pack the Product to prevent any such loss or damage.
10.6 Replacement or exchange of Product shall depend on the reason for the return of the Product and subject to stock availability. You shall be responsible for the delivery costs of such replacement or exchange.
10.7 The return of a Product does not automatically warrant for a refund. Whether you are entitled to a refund and how your refund is issued may differ depending on the condition of the Product returned, how long you have had the Product and how the Product was purchased. We reserve the right to limit or refuse a refund based on our sole and absolute discretion.
10.8 In the event a refund is due to you, this will be credited to you in the form of cash or in kind within sixty (60) working days from the approved return date and depending on your appointed bank refund policy.
10.9 Your receipt of the refund may be delayed depending on the period of time taken by your appointed bank to finalise the refund. Uni1One shall not be liable for any loss, damage, cost or expense that you or any person may incur as a result of such delay.
11.1 To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products and/or Services offered and/or supplied, are expressly excluded.
11.2 No agent or representative of Uni1One is authorized to make any warranties, representations or statements regarding the Products and/or Services and Uni1One shall not in any way be bound by any such unauthorized warranties, representations or statements.
12.1 Uni1One’s liability whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products and/or Services or any other breach of Uni1One’s obligations herein shall not in any event exceed an amount equivalent to the price of the Products and/or Services.
12.3 The Customer shall use their best endeavours to ensure that the Products and/or Services are not used for any purpose for which they are not suitable and to use all necessary skills and care in handling and using the Products and/or Services. The Customer expressly acknowledges and agrees that Uni1One assumes no obligation or liability for any advice or information given with the Products and/or Services and Uni1One shall not be responsible in any way for any inaccuracy or misstatement of any such information. The Products and/or Services shall be accepted by the Customer entirely at the Customer's own risk.
13. INTELLECTUAL PROPERTY
13.1 All Intellectual Property rights on Uni1One and any contents therein are owned by or licensed for use to Uni1One and are protected by Malaysian and international intellectual property laws. Nothing in these T&C constitutes a transfer of any Intellectual Property rights. No copying, reproduction, republication, upload, download, post, transmission, storage in retrieval system, modification, alteration or display in public or distribution in any way or otherwise usage or dealing with such Intellectual Property rights for any purpose is permitted without the prior written permission of Uni1One.
13.2 Uni1One and its third party provider own the trade marks, logos and service marks displayed on Uni1One and/or in connection with the Products and/or Services. The Customers and on-line visitors are prohibited from using the same without the written permission of Uni1One or such other parties. No right or license is given to any party accessing Uni1One Online to use or reproduce in any manner any such marks or logos whether for public, personal or commercial purpose and Uni1One will not hesitate to enforce its right against such parties.
13.3 No person, whether an individual or a body corporate, shall create or establish a hyperlink to Uni1One by hypertext reference or imaging without Uni1One’s prior written permission.
14. FORCE MAJEURE
14.1 Uni1One shall not be liable for any delay or failure in the performance of its obligations under Uni1One due to force majeure (including but not limited to prevention due to epidemic, fire, explosion, casualty, accident, storm, flood, drought, weather conditions, earthquake, act of God or other natural disaster or any law, order, proclamation, regulation, demand or requirement of the Malaysian government of Malaysia or of any of its government agencies, insurrection, riot, civil commotion, war, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products and/or Services or raw materials, mechanical breakdown, delay in transit, failure or problems with public utility supplies including electrical, telecommunication or Internet failure or other causes whatsoever beyond the Uni1One’s control).
15. VARIATION OF TERMS AND CONDITIONS
15.1 Uni1One reserves the right to amend these T&C at any time without notice in its sole and absolute discretion. It is the Customer's responsibility to review the latest version of the T&C as published on Uni1One at the material time prior to submitting any Order.
16. DISCLAIMER NOTICE
16.1 This notice applies to the use of Uni1One, all information stored on or receivable through Uni1One and any Products and/or Services offered, accessed or obtained through Uni1One or Uni1One Outlets by you and limits the liability of Uni1One and its associated companies, subsidiaries, employees, agents, contractors and any third party information provider in relation to any use of the same.
16.2 By accessing and using Uni1One, you acknowledge and accept that the use of the site is at your own risk. Subject to any rights you may have under any consumer protection law and to the fullest extent permitted by law, Uni1One shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site.
16.3 In addition to the general disclaimer above:
16.3.1 Uni1One may contain links to other sites and/or pages which are not maintained or controlled by Uni1One and the contents of which Uni1One has no direct control and is not responsible for. When you activate any of these links or pages you leave Uni1One and access to such site or page is at your own risk for which Uni1One disclaims all responsibility and liability. In the event a third party link is installed on Uni1One without our prior written consent, Uni1One reserves all rights to remove such link without further notice.
16.3.2 Uni1One further disclaims all responsibility and liability to information or materials posted by advertisers or sponsors on Uni1One. Uni1One does not endorse or recommend any person, organisation, name, product or service referred to in Uni1One, nor does any information or material on Uni1One constitute Uni1One 's views or opinions. Uni1One shall not be a party to any transaction between you and any third person in any way relating to such information or material unless and only to the extent expressly stated in writing.
16.3.4 While Uni1One takes reasonable steps to maintain confidentiality, we do not warrant and accept no responsibility for the confidentiality of any information or data whether personal or otherwise transmitted through Uni1One.
16.4 In consideration of Uni1One allowing you access to Uni1One, you agree:
16.4.1 not to carry out or allow any acts which may or will infringe on any Intellectual Property rights belonging to Uni1One or as licensed to Uni1One for use;
16.4.2 not to use Uni1One or the materials and information contained therein for any illegal, improper, obscene or defamatory purpose;
16.4.3 not to circumvent, disable or otherwise interfere with or disrupt the use and availability of as well as any security-related features of Uni1One or servers or networks connected to Uni1One in any way whatsoever;
16.4.4 to ensure that all information and contents which you provide on Uni1One and/or to Uni1One is true and accurate to the best of your knowledge at all material time;
16.4.5 to be solely responsible for all contents that you upload, post, email or otherwise transmit via or to Uni1One and to ensure that such contents are in compliance to these T&C and such guidelines, rules and/or regulations which may be imposed by Uni1One from time to time;
16.4.6 to grant Uni1One a worldwide, perpetual, irrevocable, royalty-free, sub-licenseable and transferable right and license to use, reproduce, communicate, distribute, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute any contents that you upload, post, email or otherwise transmit via or to Uni1One Online and/or incorporate such contents into any form, medium or technology whether now or hereafter known throughout the world without compensation to you – this license will survive the termination of these T&C and your use of Uni1One;
16.4.7 to Uni1One conducting research on access to the information you provide;
16.4.8 to all Uni1One’s disclaimers and limitations of liability set out in this notice;
16.4.9 to Uni1One’s personal data policies current from time to time applying; and
16.4.10 to hold Uni1One harmless and indemnify Uni1One against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with your use of and access to Uni1One, your violation and/or breach of the T&C, your violation of any law or the rights of a third party (including but not limited to any Intellectual Property rights), and/or any claim that any content or information you submitted on Uni1One or to Uni1One having caused damage to a third party, and/or as a result of your negligence.
17.1 We are committed to safeguarding your privacy and ensuring that your personal data is protected. We therefore make sure that our policies and practices in relation to personal data comply with the requirements of the Personal Data Protection Act 2010 (the “Act”) under the laws of Malaysia.
17.3 This Policy applies to Uni1One and to Personal Data collected about you by Uni1One. We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Malaysia and are as set out below.